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If you bought your domain through Shopify (a “Shopify-managed domain”), Shopify offers a built-in email forwarding feature you can point at your Molin inbound address. No third-party provider needed.
This guide only applies to Shopify-managed domains. If your domain is registered with a third-party (GoDaddy, Namecheap, Cloudflare, etc.), Shopify’s email forwarding section doesn’t appear. Set up forwarding at your provider instead, or transfer the domain to Shopify.

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Prerequisites

  • A Shopify-managed domain (purchased through Shopify Domains)
  • Your Molin inbound address from the email setup wizard (looks like panda-pod-trick@gt010n7t.molin.email)
  • Admin access to your Shopify store

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Steps

  1. From your Shopify admin, go to Settings → Domains
  2. Click the domain you want to set up forwarding for
  3. In the Email forwarding section, click Add forwarding email
  4. In Forwarding email address, enter the first part of the address customers will use (e.g. support). Do not type @ or the domain — Shopify appends them automatically
  5. In Receiving email address, paste your Molin inbound address (the full xxx@gt010n7t.molin.email string from the wizard)
  6. Click Save
You can repeat this for as many addresses as you want (e.g. support@, help@, info@). Each Shopify forwarding entry only forwards to one destination, so use the same Molin address for all of them.

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Test the forwarding

  1. From a different email account (not the one you’d use as a destination), send a test message to the address you created (e.g. support@yourshop.com)
  2. Open the Inbox in Molin and look for the new conversation
If nothing arrives within a few minutes, double-check that the destination matches your Molin inbound address exactly.

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How replies work

Shopify warns that replies from a forwarded email show the forwarding address as the sender, not your custom domain. This caveat doesn’t apply when Molin is the destination — Molin sends replies through its own outbound, automatically setting the From to your custom domain (once connected) and Reply-To to your support address. Customers always see and reply to your address, never to a molin.email one.

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Reference

For Shopify’s own documentation on this feature, see Setting up email forwarding for a Shopify-managed custom domain.