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By default the AI only recommends products that are in stock, and it never states how many units you have. You can also let it tell customers how many units are left and, on Shopify, check stock live at the moment they ask. Both are off by default. Contact our customer support team to switch them on for your shop.

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Where stock counts come from

Most feed formats state only whether an item is in stock, not how many. If yours includes a number, Molin keeps it.
Some products have no count at all: made-to-order goods, or items where you have inventory tracking switched off. The AI treats these as available to order rather than sold out, and never quotes a number for them.

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Showing counts to customers

Choose how much the AI discloses:
  • Hidden (default): the AI says whether an item is in stock, never how many.
  • Only when low: the AI says “only 3 left” below your threshold (5 by default), and just “in stock” above it. Good for creating urgency without publishing your inventory.
  • Exact: the AI states the number whenever it has one.
Anyone can chat with your widget, including your competitors. Exact publishes your inventory levels to whoever asks, so most shops should use Only when low.

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Live stock checks on Shopify

Product data syncs on a schedule, so a count can be a few hours old. With live stock checks enabled, the AI queries Shopify directly when a customer explicitly asks whether something is still available, and answers with the figure at that moment. The AI only does this when asked a direct availability question:
  • How many are left?
  • Is this still in stock?
  • Has it been restocked?
It doesn’t check on every product answer, so your Shopify API usage stays low. Live checks are available on Shopify only. On other platforms the AI answers from the last sync instead.

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Frequently asked questions

Not by default. Turn on Let the AI recommend out of stock products under Products → Settings if you still take orders for sold-out items.
Product data syncs on a schedule that depends on your plan, so counts reflect your catalog as of the last sync. Enable live stock checks on Shopify for a real-time figure.
No. Molin only reads stock. It never writes to your inventory.