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By default the AI only recommends products that are in stock, and it never states how many units you have. You can also let it tell customers how many units are left and, on Shopify, check stock live at the moment they ask. Contact our customer support team to show stock counts. Shopify shops switch live stock checks and store availability on themselves under AI Actions → Stock check.

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Where stock counts come from

Most feed formats state only whether an item is in stock, not how many. If yours includes a number, Molin keeps it.
Some products have no count at all: made-to-order goods, or items where you have inventory tracking switched off. The AI treats these as available to order rather than sold out, and never quotes a number for them.

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Showing counts to customers

Choose how much the AI discloses:
  • Hidden (default): the AI says whether an item is in stock, never how many.
  • Only when low: the AI says “only 3 left” below your threshold (5 by default), and just “in stock” above it. Good for creating urgency without publishing your inventory.
  • Exact: the AI states the number whenever it has one.
Anyone can chat with your widget, including your competitors. Exact publishes your inventory levels to whoever asks, so most shops should use Only when low.

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Live stock checks on Shopify

Product data syncs on a schedule, so a count can be a few hours old. With live stock checks enabled, the AI queries Shopify directly when a customer explicitly asks whether something is still available, and answers with the stock at that moment. It follows your stock display setting: Hidden only says whether the item is in stock, Only when low says it is low on stock or that you have more than 10 without giving a number, and Exact states the number. The AI only does this when asked a direct availability question:
  • How many are left?
  • Is this still in stock?
  • Has it been restocked?
It doesn’t check on every product answer, so your Shopify API usage stays low. Live checks are available on Shopify only. On other platforms the AI answers from the last sync instead.

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Store availability on Shopify

Shopify shops with physical stores: the AI can tell shoppers which of your stores has an item right now, with the store’s address, phone number, and a Google Maps link, so they can come in and buy it. A shopper asks:
  • Which store has this in stock?
  • Can I pick this up in Budapest today?
The AI checks Shopify live and lists only the stores that hold the item at that moment.

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Turn it off

Store availability is on by default for Shopify shops. To turn it off, go to AI Actions, open Stock check, turn off Store availability, and click Save.

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Choose which locations count as stores

The AI only lists locations with local pickup turned on in Shopify, so warehouses and fulfillment centers never reach your shoppers. To turn it on for a store, go to Settings → Shipping and delivery → Local pickup in your Shopify admin. The address and phone number come from the location’s details under Settings → Locations, so check they match the store’s walk-in entrance.
Molin needs permission to read your store locations. Shops that installed Molin a long time ago may be asked to approve this when they next open the Molin app in Shopify.

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Frequently asked questions

Not by default. Turn on Let the AI recommend out of stock products under Products → Settings if you still take orders for sold-out items.
Product data syncs on a schedule that depends on your plan, so counts reflect your catalog as of the last sync. Enable live stock checks on Shopify for a real-time figure.
The store has none of that item right now, or local pickup is off for that location in Shopify. The AI never lists a store with no stock.
No. Molin only reads stock. It never writes to your inventory.