Working hours - Molin AI

Working hours define when human agents are available. Outside those hours, the AI handles every conversation and tells the customer when a human will be back.

Set them under Chatbot → Actions → Live chat.

Example schedule

Mon–Fri  09:00–18:00
Sat      10:00–14:00
Sun      closed

Times are in the timezone you choose for the widget.

Phone calls

Shops with phone calls on: you can limit call transfers to these same working hours. Outside them, your assistant takes a message instead of ringing your team or forwarding the call. Turn it on with Only during working hours under Phone. Live chat and phone calls share one schedule, so changing your hours in either place changes both.