Find it in your dashboard under Analytics.
The three tabs
Customer support
- Conversations: how many chats happened.
- Messages: how many messages were exchanged.
- Time saved: how much support time the AI handled for you.
- Money saved: an estimate of the support cost the AI saved.
- Order status resolutions: how many times the AI helped a customer with their order.
- Order cancellations: how many cancellations went through the chat.
- Conversation length avg.: how long an average chat lasts.
- Response time: how fast the AI replies.
Sales
- Visitor checkouts: how many people who chatted went on to check out.
- Leads collected: how many leads the AI captured.
- Estimated revenue uplift: an estimate of the extra revenue from chats.
- Revenue per lead: average value of a lead.
Live Chat
- Total Sessions: how many live chats your team handled.
- Agents: who was on live chat.
- CSAT: customer satisfaction score for live chat sessions.
How to use it
- Pick a time range at the top of the page.
- Switch tabs to look at support, sales, or live chat.
- Check it once a week to see if numbers are going up.