Connect your Instagram Professional account to Molin so your AI chatbot can automatically respond to Instagram Direct Messages. Your customers get instant replies, and you can monitor all conversations from the Inbox.Documentation Index
Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
Use this file to discover all available pages before exploring further.
The Instagram integration is available on the Startup plan and above.
Prerequisites
Before connecting, make sure you have:- A Professional Instagram account (Business or Creator). How to switch to a Professional account
- A Molin AI widget on the Startup plan or higher
Connect your Instagram account
- Open the Integrations page and expand the Instagram section
- Click Connect Instagram account
- You will be redirected to Instagram to authorize Molin AI
- Grant the requested permissions so Molin can read and respond to your DMs
- After authorization, you will be redirected back to the dashboard
How it works
Once connected:- When a customer sends you an Instagram DM, Molin AI automatically responds using the same AI and instructions that power your web widget
- All Instagram conversations appear in your Inbox alongside web chat and other channels
- If live chat is enabled, your support agents can take over Instagram conversations at any time
Disconnect your account
- Open the Integrations page and expand the Instagram section
- Click Disconnect
- Confirm the disconnection
Troubleshooting
Authorization fails
- Verify your Instagram account is a Professional account (Business or Creator), not a Personal account
- Try logging out of Instagram in your browser, then attempt authorization again
- Clear your browser cache and cookies if the issue persists
Messages are not being received
- Check that your account is still connected on the Integrations page
- Disconnect and reconnect your account to refresh the authorization