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This guide walks you through Gmail’s built-in forwarding setting so a copy of every incoming email is sent to your Molin inbound address. Works for both Google Workspace and personal @gmail.com accounts.
The fastest way to set this up is the email setup wizard at molin.ai/app/channels/email, which guides you through these same steps and detects Google’s verification email for you.

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Prerequisites

  • A Gmail or Google Workspace account
  • Your Molin inbound address from the email setup wizard (looks like panda-pod-trick@gt010n7t.molin.email)

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Steps

  1. Open Gmail’s forwarding settings directly, or go to Settings → See all settings → Forwarding and POP/IMAP
  2. Click Add a forwarding address
  3. Paste your Molin inbound address and click Next
  4. Click Proceed, then OK. Gmail sends a verification email to your Molin address
  5. Wait for Molin to receive the verification email
    • In the Molin email setup wizard, the confirmation link surfaces automatically within a few seconds
    • If you’re doing this manually, ask your team to fetch the link from the inbound address (or use the wizard)
  6. Click the confirmation link Gmail sent. This proves you own the destination address
  7. Back in Gmail’s forwarding settings, select Forward a copy of incoming mail to and pick your Molin address from the dropdown
  8. Choose what Gmail should do with the original — we recommend keep Gmail’s copy in the Inbox so your team still sees the email
  9. Click Save Changes at the bottom of the page
Forwarding only applies to mail that arrives after you save. To also process emails received earlier, create a Gmail filter with Forward it to: set to your Molin address and apply the filter to existing matching conversations.

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Filter by sender (optional)

If you only want to forward emails sent to a specific support alias (for example help@yourshop.com), use a Gmail filter instead of global forwarding:
  1. Click the search bar’s filter icon at the top of Gmail
  2. Set To to your support alias and click Create filter
  3. Tick Forward it to: and choose your Molin address from the dropdown
  4. Click Create filter

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Troubleshooting

  • The verification email never arrives — check that you pasted the Molin address correctly. The part before the @ is three lowercase words joined by dashes (for example panda-pod-trick).
  • Forwarding option is greyed out in Google Workspace — your Workspace admin may have disabled external forwarding. Ask them to allow forwarding to molin.email.

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Reference

For Gmail’s own documentation, see Automatically forward Gmail messages to another account. If you use Google Workspace and forwarding is disabled in your account, your admin needs to enable it — see Let users automatically forward their own Gmail emails.