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iCloud Mail supports two ways to forward: a global “forward all messages” toggle, and a per-rule forward action you create from icloud.com. The per-rule approach is better if you only want to forward specific support emails.

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Prerequisites

  • An iCloud Mail account
  • Your Molin inbound address from the email setup wizard

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Forward all incoming mail

  1. Open icloud.com/mail and sign in
  2. Click the Settings button at the top of the Mailboxes list, then choose Settings in the menu that appears
  3. Select Mail Forwarding in the sidebar
  4. Tick Forward my email to and paste your Molin inbound address
  5. Leave Delete messages after forwarding off so your inbox keeps the originals
  6. Click Done

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Forward only specific emails (rule-based)

If you only want to forward emails sent to your support alias, create a rule instead:
  1. Open icloud.com/mail and sign in
  2. Click the Settings button at the top of the Mailboxes list, then choose Settings in the menu that appears
  3. Select Rules in the sidebar, then Add a Rule
  4. Under If a message, set the condition (for example, is addressed to → support@yourshop.com)
  5. Under Then, choose Forward to and paste your Molin inbound address
  6. Click Done

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Verification

iCloud sends a verification email to your Molin address before forwarding starts. The email setup wizard at molin.ai/app/channels/email surfaces it as a one-click confirmation button — use it for the fastest path. If you’re setting up manually, open the verification email in the Molin Inbox and click the link inside.

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Troubleshooting

  • No emails arrive at Molin — double-check the destination address in the iCloud settings. The part before the @ is three lowercase words joined by dashes (for example panda-pod-trick).
  • Forwarding option not visible in some regions — Apple has occasionally restricted iCloud Mail features by region. If the Mail Forwarding sidebar entry is missing, sign in to icloud.com on a desktop browser (the mobile web view hides it).

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Reference

For Apple’s own documentation, see Automatically forward email in Mail on iCloud.com.