If you are using a security solution for your shop, it can block Molin from downloading your feed.

​
Generic instructions

Make sure that your feed is accessible from our static IPs. Configuration can vary depending on your security solution, but generally, you can allowlist the IPs in your firewall or security settings. Only the feed URLs need to be allowlisted, not your entire domain.

​
Cloudflare

You can use a custom security rule to allowlist our IPs.
  1. Navigate to the Security rules page
  2. Create a new custom rule
  3. Add a check for field “URI Full” to be equal to your feed URL, e.g. https://www.shop.com/google-products.xml
  4. Add a check for field “IP Source Address” to be in the list of our static IPs
  5. Your expression preview should look similar to this: (http.request.full_uri eq "https://www.shop.com/google-products.xml" and ip.src in {35.207.69.21 209.38.162.12})
  6. Select the “skip” action and skip ALL components
Example: