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Documents let your AI answer questions that aren’t in your product catalog: shipping policies, warranty terms, sizing guides, FAQs from your old help center, anything.
Find it in your dashboard under AI Knowledge → Documents.

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What you can add

  • PDFs: upload a PDF file (text only, images are skipped). Max 10 MB.
  • Markdown: upload a .md, .markdown, or .txt file. Max 10 MB.
  • Website: give Molin a URL and it will find and add all the sub-pages (like a blog).
  • Sitemap: give Molin a sitemap.xml link and it will add every page in it.
  • llms.txt: give Molin your site’s URL and it will add the pages listed in its llms.txt. Because that file is the page list your own site publishes for AI, it’s usually cleaner than a sitemap, which also contains tag pages, pagination, and other pages your customers never ask about.
  • Specific web pages: paste a list of URLs you want to add.
Each document can hold up to 100,000 characters.

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How it works

  1. Add a PDF or some URLs.
  2. Molin reads the text. This takes a few minutes for new documents.
  3. When a customer asks a question, the AI looks through your documents and uses the most relevant parts to answer.

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Best practices

  • One topic per document. A 200-page PDF that covers ten different topics will give worse answers than ten short documents that each cover one topic.
  • Use clear titles so you can find them later. Try “Return policy 2026” instead of “doc_final_v3”.
  • Keep them up to date. Old documents lead to wrong answers. Delete what no longer applies.
  • Don’t upload your full product list. Use the product feed for that. Documents are for things like policies and guides.