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This guide covers Microsoft 365 (work / school accounts), Outlook.com, and Hotmail. The two flows are slightly different — pick the one that matches your account type.

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Prerequisites

  • An Outlook.com, Hotmail, or Microsoft 365 mailbox
  • Your Molin inbound address from the email setup wizard

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Microsoft 365 (work or school)

Microsoft 365 lets you forward at the mailbox level (admin-controlled) or per inbox rule (user-controlled). The inbox rule is faster and doesn’t need admin help.
  1. Open Outlook on the web and sign in
  2. Click the Settings gear in the top-right corner
  3. Go to Mail → Rules → Add new rule
  4. Name the rule (e.g. Forward to Molin)
  5. Under Add a condition, choose Apply to all messages
  6. Under Add an action, choose Forward to and paste your Molin inbound address
  7. Tick Stop processing more rules to prevent conflicts with other rules
  8. Click Save
If your Microsoft 365 admin has blocked external forwarding, the rule will save but emails won’t be delivered. Ask them to allow forwarding to molin.email, or have them set up a transport rule at the tenant level instead.

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Tenant-level forwarding (admin)

If you’re a Microsoft 365 admin and want to forward at the organization level:
  1. Open the Exchange admin center
  2. Go to Mail flow → Rules → Add a rule → Create a new rule
  3. Set the condition to Apply to all messages (or restrict to a specific recipient like support@)
  4. Set the action to Bcc the message to and paste your Molin inbound address
  5. Save and enable the rule
Using Bcc instead of Redirect keeps the original delivery to your team’s inbox untouched.

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Outlook.com / Hotmail (personal)

  1. Open outlook.com and sign in
  2. Click the Settings gear in the top-right corner
  3. Go to Mail → Forwarding
  4. Toggle Enable forwarding on
  5. Paste your Molin inbound address into Forward my email to
  6. Tick Keep a copy of forwarded messages so your inbox still receives the originals
  7. Click Save
Outlook.com may send a verification email to your Molin address. Use the email setup wizard at molin.ai/app/channels/email to confirm it automatically.

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Troubleshooting

  • Rule saves but no emails arrive at Molin — Microsoft 365 blocks external forwarding by default in many tenants. Confirm with your admin that forwarding to molin.email is allowed under the outbound spam policy.

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Reference

For Microsoft’s own documentation, see Turn on automatic forwarding in Outlook for Outlook.com and the web client, Use rules to automatically forward messages for rule-based forwarding, and Configure email forwarding for Microsoft 365 admin-level forwarding.