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The Inbox is where your team reads chats the AI has had, across web, Facebook Messenger, Instagram, and email (when those channels are turned on).
Find it in your dashboard under Inbox.

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Filters

You can narrow down the list with these filters:
  • Unread chats only.
  • Leads: chats where the AI captured contact details.
  • Live Chat: chats where a human took over.
  • Facebook, Instagram, Email: only show chats from that channel.
  • Assigned to Me: chats assigned to you.
  • Urgent Priority, Normal Priority, Low Priority: by the priority the AI gave the chat.
  • Test: chats marked as test.
You can also search by name, email, or phone, and view archived or spam chats.

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What you see in a chat

Click any chat in the list to see:
  • The full message history.
  • The customer’s name, email, or phone (if collected).
  • The channel and the widget the chat came from.
  • A side panel showing lead details and live chat status.
See Live chat for how to take over a chat as a human agent.