Dynamic pop-up

The regular pop-up shows one message you write yourself. The dynamic pop-up hands that job to your AI, which writes a new message for each visitor based on the page they’re on and types it into the bubble live. On a product page, that means the AI can mention the product by name instead of falling back to a generic greeting.

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Before you start

The dynamic pop-up reuses the visibility settings of the regular pop-up, so it has nothing to appear in until that one is on.

1. Turn on Show pop-up and enable it for Mobile, Desktop, or both.
2. Turn on Dynamic pop-up.
3. Click Save in that section.

If you enable the dynamic pop-up while the regular pop-up is off everywhere, the dashboard shows a reminder, and nothing appears on your site.

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What visitors see

• The message arrives about three seconds after the visitor first interacts with the page, the same moment the regular pop-up would have appeared.
• The bubble stays hidden until the AI’s first words arrive, then the message types itself in.
• The message is written in the visitor’s browser language.
• Messages are kept short, around 150 characters, so they fit the bubble on a phone.

While the dynamic pop-up is on, it replaces the text you wrote for the regular pop-up. Your other pop-up settings, such as the mobile button label and where the bubble sits, still apply.

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What the AI knows

The AI writes the message using the same product catalog and instructions it uses in chat, so the tone matches the rest of your chatbot. On a product page it looks the product up in your catalog first so it can be specific about it. If it can’t work out which product the page is about, it writes a warm general invitation instead. Visitors never see an error, and they’re never told that a lookup failed.

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When it falls back

If the AI can’t answer at all, for example during an outage, the visitor gets a short generic invitation instead of an empty bubble. That fallback is translated into a number of common languages and defaults to English for the rest.

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When to use it

• Product-heavy shops: a pop-up that names the product beats a generic greeting.
• Large or fast-changing catalogs: you would never write a pop-up line per product by hand.
• Multilingual shops: one toggle covers every language you sell in, with no translations to maintain.

Stick with the regular pop-up when you need to say something exact, such as announcing a sale or a delivery cut-off. A fixed message is the right tool when the wording matters more than the relevance.