Find it in your dashboard under Chatbot → Actions → Lead collection.
When the AI collects a lead
The AI asks for contact details when:- The customer asks to speak to a human or requests a callback.
- The customer wants details about a specific order (and isn’t logged in).
- You explicitly instruct it to (e.g. “Always ask for an email before quoting custom work”).
What gets captured
- Customer name
- Email or phone (whichever the customer gave).
- What they need help with (their reason for getting in touch).
- Priority: low, normal, or urgent, based on the conversation.
Where leads go
- Dashboard: see all leads under Inbox by clicking the Leads filter.
- Email: Molin sends a notification to the email you set under Chatbot → Personality → Contact details.