# Molin AI

## Docs

- [Overview](https://docs.molin.ai/home/intro/welcome.md): Molin is the conversational AI platform for e-commerce shops. It connects to your systems, answers customers, and runs support tasks for you.
- [Product Feeds](https://docs.molin.ai/home/general/product-feeds.md): Product feeds keep your AI in sync with your catalog, pricing, and availability. See supported formats, authentication, and troubleshooting.
- [Personality & instructions](https://docs.molin.ai/home/chatbot/personality.md): Tell the AI how to sound, what to say, and what to avoid, so Molin feels like your brand instead of a generic chatbot.
- [Custom actions](https://docs.molin.ai/home/chatbot/custom-actions.md): Let your AI take real actions in your business: issue coupons, book callbacks, look up orders, and anything else you connect to it.
- [Lead collection](https://docs.molin.ai/home/chatbot/lead-collection.md): Capture a customer's name, email, and phone mid-conversation, save the lead, notify your team, and push it straight to your CRM.
- [Stock and availability](https://docs.molin.ai/home/chatbot/stock-availability.md): Control whether the AI tells customers how many units are left, and let it check live stock levels directly on your Shopify store.
- [Image search](https://docs.molin.ai/home/chatbot/image-search.md): Let customers attach photos in the chat so the AI can identify products, answer questions about a scene, and read receipts.
- [Documents](https://docs.molin.ai/home/knowledge/documents.md): Teach your AI from PDFs, web pages, and policy documents, so it can answer questions about shipping, warranties, and sizing.
- [FAQs](https://docs.molin.ai/home/knowledge/faqs.md): Add the questions your customers ask most and write the answers yourself, so the AI replies exactly how you want it to.
- [Design & branding](https://docs.molin.ai/home/widget/design.md): Match the chatbot to your brand by setting its name, accent color, profile picture, and chat bubble on the Design page.
- [Conversation starters](https://docs.molin.ai/home/widget/conversation-starters.md): Beat the empty input field: show customers one-tap example questions so they know exactly what they can ask your AI.
- [Floating bar](https://docs.molin.ai/home/widget/floating-bar.md): Embed an always-visible, search-style input in your hero, product page, or navbar, so customers can ask anything from anywhere.
- [Dynamic pop-up](https://docs.molin.ai/home/widget/dynamic-popup.md): Let the AI write a fresh pop-up message for every visitor, based on the page they're viewing, instead of showing the same fixed line to everyone.
- [Inbox](https://docs.molin.ai/home/inbox/inbox.md): Read every chat your AI had across web, Messenger, Instagram, and email, filter by channel or priority, and follow up on leads.
- [Live chat](https://docs.molin.ai/home/inbox/live-chat.md): Take over an AI chat as a human agent straight from the Inbox. The AI stops replying until you end the live chat session.
- [Working hours](https://docs.molin.ai/home/inbox/working-hours.md): Tell the AI when your team is available, so it sets the right expectations with customers and says when a human will be back.
- [Customers](https://docs.molin.ai/home/crm/customers.md): Turn chats into a lightweight CRM: track known customers with their orders, ticket history, follow-up status, notes, and tags.
- [Analytics & reports](https://docs.molin.ai/home/analytics/reports.md): See how many people chat with your AI, how much time and money it saved you, and how much it contributes to your sales.
- [AI sales & product recommendations](https://docs.molin.ai/home/sales/ai-sales.md): The AI knows your full product catalog, so it can recommend the right items when a customer describes what they're looking for.
- [Shopify](https://docs.molin.ai/home/platforms/shopify.md): Install Molin on your Shopify store with our official Shopify app, and follow the video tutorial for a step-by-step walkthrough.
- [Shoper](https://docs.molin.ai/home/platforms/shoper.md): Install Molin on your Shoper store with our official Shoper app, and get your AI sales and support assistant live in a few minutes.
- [Shoprenter](https://docs.molin.ai/home/platforms/shoprenter.md): Install Molin on your Shoprenter store with our official Shoprenter plugin, and follow the video tutorial for a step-by-step walkthrough.
- [UNAS](https://docs.molin.ai/home/platforms/unas.md): Install Molin on your UNAS store with our official UNAS plugin, and follow the video tutorial for a step-by-step walkthrough.
- [WooCommerce](https://docs.molin.ai/home/platforms/woocommerce.md): Add the Molin AI chatbot to your WooCommerce or WordPress store step by step, until our official WooCommerce plugin is published.
- [Facebook Messenger](https://docs.molin.ai/home/channels/facebook-messenger.md): Connect your Facebook Page so Molin AI answers Messenger conversations automatically, with every chat visible in your shared Inbox.
- [Instagram DMs](https://docs.molin.ai/home/channels/instagram.md): Connect your Instagram Professional account so Molin AI answers Direct Messages automatically, with every chat visible in your shared Inbox.
- [Email](https://docs.molin.ai/home/channels/email.md): Forward your support inbox to Molin so the AI can read incoming customer emails, draft replies in your tone, and send them for you.
- [Forward Gmail to Molin](https://docs.molin.ai/home/channels/email/forwarding/gmail.md): Set up Gmail or Google Workspace forwarding so a copy of every customer email reaches your Molin inbound address and the AI can reply.
- [Forward Outlook to Molin](https://docs.molin.ai/home/channels/email/forwarding/outlook.md): Set up an Outlook.com, Hotmail, or Microsoft 365 forwarding rule so customer emails reach your Molin inbound address and the AI can reply.
- [Forward iCloud Mail to Molin](https://docs.molin.ai/home/channels/email/forwarding/icloud.md): Set up iCloud Mail forwarding, either globally or per rule, so customer emails reach your Molin inbound address and the AI can reply.
- [Forward Yahoo Mail to Molin](https://docs.molin.ai/home/channels/email/forwarding/yahoo.md): Set up Yahoo Mail forwarding so customer emails reach your Molin inbound address, including the Yahoo Mail Plus and AOL limitations.
- [Forward Shopify-managed email to Molin](https://docs.molin.ai/home/channels/email/forwarding/shopify.md): Point Shopify's built-in email forwarding at your Molin inbound address so support emails sent to your Shopify-managed domain reach the AI.
- [Forward UNAS email to Molin](https://docs.molin.ai/home/channels/email/forwarding/unas.md): Add an UNAS email forwarder so a copy of every support message reaches your Molin inbound address, plus what to watch out for with SPF.
- [Add Molin DNS records on Cloudflare](https://docs.molin.ai/home/channels/email/dns/cloudflare.md): Publish the four NS records Molin gives you when connecting a custom sending domain, using Cloudflare's DNS dashboard.
- [Add Molin DNS records on GoDaddy](https://docs.molin.ai/home/channels/email/dns/godaddy.md): Publish the four NS records Molin gives you when connecting a custom sending domain, using GoDaddy's DNS management page.
- [Add Molin DNS records on Namecheap](https://docs.molin.ai/home/channels/email/dns/namecheap.md): Publish the four NS records Molin gives you when connecting a custom sending domain, using Namecheap's Advanced DNS panel.
- [Add Molin DNS records for a Shopify domain](https://docs.molin.ai/home/channels/email/dns/shopify.md): Shopify's DNS editor can't add NS records, so here are the workarounds for connecting a custom sending domain on a Shopify-managed domain.
- [Add Molin DNS records for a Shoprenter domain](https://docs.molin.ai/home/channels/email/dns/shoprenter.md): Shoprenter doesn't host DNS, so find your domain registrar and add the NS records Molin shows you when connecting a custom sending domain.
- [Add Molin DNS records for a UNAS domain](https://docs.molin.ai/home/channels/email/dns/unas.md): UNAS doesn't host DNS, so find your domain registrar and add the NS records Molin shows you when connecting a custom sending domain.
- [Google Shopping feed](https://docs.molin.ai/home/platforms/google-shopping-feed.md): Sync your products to Molin with a Google Shopping feed, also known as a Google Merchant Center feed, in XML, CSV, or TSV format.
- [Árukereső/Compari feed](https://docs.molin.ai/home/platforms/arukereso-compari-feed.md): Connect your existing Árukereső or Compari Merchant feed to Molin and sync your full product catalog without extra setup.
- [Prefixbox feed](https://docs.molin.ai/home/platforms/prefixbox-feed.md): Molin natively supports the Prefixbox JSON feed format, so you can connect an existing Prefixbox product feed without converting it.
- [AI sitemap scraper](https://docs.molin.ai/home/platforms/ai-sitemap-scraper.md): No feed and no supported platform? Molin can still build your catalog by crawling your sitemap and reading your product pages.
- [Migrating from Prefixbox](https://docs.molin.ai/home/platforms/migrating-from-prefixbox.md): Switch from Prefixbox to Molin AI with zero code changes: we support the Prefixbox JSON feed format and its product search API.
- [Mobile app integration](https://docs.molin.ai/home/mobile/mobile-apps.md): Embed Molin in your iOS or Android app so customers get the same AI sales and support assistant inside your mobile experience.
- [iOS integration](https://docs.molin.ai/home/mobile/ios-integration.md): Embed the Molin AI chatbot in your iOS app with a WKWebView component, with a full working example project on GitHub.
- [Android integration](https://docs.molin.ai/home/mobile/android-integration.md): Embed the Molin AI chatbot in your Android app with a WebView component, with a full working example project on GitHub.
- [Elements](https://docs.molin.ai/home/general/elements.md): Drop-in HTML tags for buttons, inputs, and typewriter animations, plus paste-and-edit recipes for review and product cards.
- [Search API](https://docs.molin.ai/home/general/search-api.md): Query your Molin-indexed catalog from your own storefront code, using the same public read-only endpoints the search box calls.
- [Available languages](https://docs.molin.ai/home/general/languages.md): Molin detects a customer's language automatically and switches mid-conversation. See the full list of languages it understands and speaks.
- [Dark mode customization](https://docs.molin.ai/home/general/dark-mode.md): Enable and customize dark mode for your Molin AI chatbot so it stays easy on the eyes in low-light environments, on desktop and mobile.
- [Programmatic chat API](https://docs.molin.ai/home/general/programmatic-chat-api.md): Open the chat from your own JavaScript, or wire up any image, banner, or custom button on your page with an onclick handler.
- [Send message programmatically](https://docs.molin.ai/home/general/send-message.md): Use the openChat API to programmatically open the chat window and send a message on the customer's behalf from your own code.
- [Open chat via URL](https://docs.molin.ai/home/general/url-prefill.md): Create links that open your chatbot with a message already typed in, using nothing but URL parameters on any page of your site.
- [Feed allowlisting](https://docs.molin.ai/home/general/feed-allowlisting.md): Stop your security solution or WAF from blocking Molin, by allowlisting our static IPs so we can download your product feed.
- [Static IPs](https://docs.molin.ai/home/general/static-ips.md): The static IP addresses Molin uses to reach your server, so you can allowlist us for product feeds and API requests.
- [Content Security Policy (CSP)](https://docs.molin.ai/home/general/content-security-policy.md): Configure the Content Security Policy directives your site needs so the Molin AI widget can load its scripts, styles, and connections.
- [Loading behavior](https://docs.molin.ai/home/general/loading-behavior.md): The Molin AI widget deliberately loads after the rest of your page, so your product pages, images, and checkout stay fast.
- [Installing via Google Tag Manager](https://docs.molin.ai/home/general/google-tag-manager.md): Embed the Molin AI widget with a Google Tag Manager custom HTML tag, and why a direct script embed is more reliable for most shops.
- [Features](https://docs.molin.ai/ninja/features.md): Explore how Ninja connects commerce platforms and handles autonomous media work with secure tools for daily shop operations.
- [How credits work](https://docs.molin.ai/ninja/credits.md): Understand the different types of Ninja credits, the order they are used in, and how your balance is calculated.
- [Prefilled message links](https://docs.molin.ai/ninja/prefilled-message-links.md): Create shareable Ninja links that open with a message already typed into the text input, so people can start from your exact prompt.
- [Ninja API](https://docs.molin.ai/ninja/ninja-api.md): The HTTP API for creating and executing Ninja tasks programmatically, defining structured output schemas, and retrieving results.
- [Create a task](https://docs.molin.ai/ninja/create-task.md): Submit a prompt to Ninja and start execution in the background. Returns immediately with a task ID and a pending status you can poll.
- [Get task result](https://docs.molin.ai/ninja/get-task-result.md): Retrieve the current status and result of a Ninja task, with long-polling support while the task is still in progress.
- [Introduction](https://docs.molin.ai/apis/get-started/api-introduction.md): Start integrating with the Molin API: how versioning works, which APIs are available, and what you need before sending your first request.
- [Security](https://docs.molin.ai/apis/get-started/security.md): Keep your Molin API integration safe with HMAC signature verification and rules for handling sensitive information in responses.
- [Validation](https://docs.molin.ai/apis/get-started/validation.md): Use our published Valibot schemas to validate Molin API request and response payloads and get full type-safety in your integration.
- [Product Sync with Schema.org](https://docs.molin.ai/apis/product-sync-with-schema-org.md): Sync your product catalog to Molin with a JSON-LD API built on the Schema.org standard, using header-based authentication.
- [Custom actions API](https://docs.molin.ai/apis/custom-actions.md): Define HTTP endpoints your AI can call mid-chat to issue coupons, look up orders, book callbacks, and take other real actions for your customers.
- [Personalization API](https://docs.molin.ai/apis/experimental/personalization-api.md): Personalize conversation for your user by passing personal data to Molin automatically. Also, instruct the AI dynamically with custom AI instructions.
- [Show/Hide Widget](https://docs.molin.ai/apis/experimental/show-hide-widget.md): Control when the Molin AI widget is visible on your site, so you can hide it on checkout, terms, or any other page where chat isn't wanted.
- [Marketing tracking overview](https://docs.molin.ai/home/marketing/marketing-tracking.md): An overview of the tracking and analytics built into the Molin AI widget, including UTM tags, dataLayer events, and session integrations.
- [UTM tags in AI chat links](https://docs.molin.ai/home/marketing/utm.md): Molin adds a UTM tag to every link the AI shares in chat, so you can attribute the traffic and sales it generates in your analytics.
- [JavaScript lifecycle events](https://docs.molin.ai/home/marketing/javascript-events.md): React to widget lifecycle events with settings hooks or standard JavaScript listeners, to trigger integrations or adjust your page layout.
- [Google Analytics & GTM](https://docs.molin.ai/home/marketing/integrations/google-analytics.md): Track how visitors use your AI assistant in Google Analytics, with e-commerce interactions pushed automatically through dataLayer events.
- [Klaviyo](https://docs.molin.ai/home/marketing/integrations/klaviyo.md): Understand how Molin AI integrates with Klaviyo for tracking customer interactions and triggering automations.
- [Microsoft Clarity](https://docs.molin.ai/home/marketing/integrations/microsoft-clarity.md): The Molin AI widget sends custom tags and events to Microsoft Clarity, so you can filter session recordings and heatmaps by chat activity.
- [System status](https://docs.molin.ai/system-status/introduction.md): Check the current status of Molin AI services, see any ongoing incidents, and find out how to reach us if something isn't working.
- [Terms of Service](https://docs.molin.ai/legal/terms-of-service.md): The Molin AI terms of service governing your use of our software-as-a-service products, including billing, acceptable use, and liability.
- [Privacy Policy](https://docs.molin.ai/legal/privacy-policy.md): Learn how Molin AI collects, uses, and protects your personal data in compliance with GDPR and data protection laws.
- [Data Processing Addendum (DPA)](https://docs.molin.ai/legal/data-processing-addendum.md): The data processing terms that govern Molin AI services, covering roles, security measures, subprocessors, and your rights as a controller.
- [Subprocessors](https://docs.molin.ai/legal/subprocessors.md): The third-party service providers that process customer data on behalf of Molin AI, what each one does, and where it's located.
- [GDPR](https://docs.molin.ai/legal/gdpr.md): How Molin AI complies with the EU General Data Protection Regulation, and what that means for the personal data we process for you.
- [Data retention policy](https://docs.molin.ai/legal/data-retention-policy.md): How Molin AI stores your data, how long each type is retained, and how our automated deletion processes remove it when it expires.
- [Cookie Information](https://docs.molin.ai/legal/cookie-list.md): A detailed list of the cookies and local storage that Molin AI uses, what each one stores, and how long each is kept.
- [Affiliate Terms & Conditions](https://docs.molin.ai/legal/affiliate-terms.md): The terms and conditions governing the Molin AI affiliate program, including commissions, payouts, and promotional rules for partners.
- [Referral Terms](https://docs.molin.ai/legal/referral-terms.md): The terms of the Molin AI referral promotion, including who can take part, how rewards are earned, and when they're paid out.
- [Promotional Terms](https://docs.molin.ai/legal/promotional-terms.md): General terms and conditions governing promotional offers, discounts, and introductory pricing for Molin AI services.
- [Behaviour Policy](https://docs.molin.ai/legal/behaviour-policy.md): How Molin AI customer support treats customers, what we expect in return, and how we handle abusive or unacceptable behaviour.
- [Visibility into Molin’s security practices](https://docs.molin.ai/legal/security-practices.md): Learn about Molin AI security measures, including data protection, access controls, compliance, and security best practices.
- [DORA customer support](https://docs.molin.ai/legal/dora-readiness.md): Security evidence and contract support for financial-sector customers assessing Molin AI against DORA requirements in the European Union.
- [Template for your Terms of Service](https://docs.molin.ai/legal/template-terms-wording.md): A template you can add to your Terms of Service to clarify the limits of AI-generated responses and reduce your liability for AI errors.
- [Sample Wording for Your Privacy Policy](https://docs.molin.ai/legal/sample-wording-for-pp.md): Sample privacy policy wording you can adapt to describe how your shop uses Molin AI to handle customer conversations.
- [Molin Ninja Terms and Conditions](https://docs.molin.ai/legal/ninja-terms.md): Additional terms and conditions governing the use of Molin Ninja, an AI-powered autonomous agent for e-commerce operations.
- [Ninja Referral Program Terms](https://docs.molin.ai/legal/ninja-referral-terms.md): Terms and conditions governing the Molin Ninja referral program, including eligibility, rewards, and anti-abuse provisions.

## OpenAPI Specs

- [openapi](https://docs.molin.ai/openapi.json)

## Optional

- [Create your AI](https://molin.ai/shop-ai/setup)
- [Community](https://www.facebook.com/groups/molinaiofficialen/)
- [Blog](https://molin.ai/blog)