Conversation starters

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Examples

• “What are your most popular products?”
• “Do you offer free shipping?”
• “Help me find a gift under $50.”
• “How do returns work?”

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Best practices

• Use 3 to 5 prompts. More than that feels like a lot to read.
• Think about what your customers actually want. “Find a gift” works better than “Tell me about our company”.
• Update them for the season. Swap in holiday or sale prompts when it makes sense.
• Keep them short so they fit on one line on mobile (under 50 characters).

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Override with JavaScript

<script>
  window.molinSettings = {
    greeting: 'How can we help with this product?',
    conversationStarters: ['Is this in stock?', 'What sizes are available?', 'How do returns work?'],
  };
</script>

window.Molin.setConversationStarters(['Is this in stock?', 'What sizes are available?', 'How do returns work?']);
window.Molin.setGreeting('How can we help with this product?');