Product recommendations work as soon as your product feed is connected. See Product feeds.
What the AI can do
- Recommend products based on what the customer is looking for (“Show me waterproof jackets under €100”).
- Compare two products if the customer asks the difference.
- Suggest related items (for example, a memory card for a camera).
- Answer questions about price, materials, warranty, and return policy.
Product cards
When the AI recommends a product, it shows up as a card with the product image, title, and price. The customer can click the card to open the product page on your shop.Make recommendations better
- Keep your feed up to date. Out-of-stock items, broken images, or missing prices lead to worse recommendations. See Product feeds.
- Use Personality to tell the AI how to recommend. For example: “If the customer mentions gifting, suggest the premium option.”
- Add FAQs for common buying questions, like “What do you recommend for sensitive skin?”. See FAQs.
- Use suggested prompts to get people started, like “Help me find a gift under €50”. See Suggested prompts.