Skip to main content
Connect your support email to Molin so the AI can read incoming customer emails, draft replies in your tone, and send them on your behalf. All email conversations show up in the Inbox alongside web chat, Messenger, and Instagram.

​
How it works

Molin gives each widget a unique inbound address (for example panda-pod-trick@gt010n7t.molin.email). You set up a forwarding rule in your existing email provider so a copy of every incoming customer email is delivered to that address. From there, Molin:
  • detects the customer, threads the conversation, and routes attachments
  • generates a draft reply with one click in the Inbox, using the same AI and instructions that power your web widget
  • sends the reply from your domain (or from @molin.email until you connect a custom domain)
You keep using your existing inbox. Molin acts as an additional recipient, not a replacement.

​
Set up forwarding

Pick your email provider and follow the step-by-step guide.

Gmail

Google Workspace and personal Gmail accounts

Outlook

Microsoft 365, Outlook.com, and Hotmail

iCloud Mail

Apple iCloud and @icloud.com addresses

Yahoo Mail

Yahoo Mail (requires Yahoo Mail Plus)
If your provider isn’t listed, look for “forwarding” or “auto-forward” in its settings. The Molin inbound address is the only thing you need from us.

​
Platform-specific guides

If your support email is tied to your ecom platform’s domain hosting (rather than to a separate mail provider), use these guides instead.

Shopify

Forward from a Shopify-managed custom domain

UNAS

Forward from an UNAS-hosted domain

​
Send from your own domain

By default Molin sends replies from a @molin.email subdomain, which works immediately but shows the Molin domain to your customers. To send from your own domain (for example support@yourshop.com), connect a custom domain from the email setup wizard. You’ll add 4 NS records at your registrar that delegate a subdomain (for example molin.yourshop.com) to Molin, so we manage email authentication (DKIM, SPF, MX) for you and your replies don’t land in spam. Step-by-step guides for adding the records at common registrars:

Cloudflare

Add the NS records on Cloudflare DNS

GoDaddy

Add records via the GoDaddy DNS manager

Namecheap

Add records via Namecheap Advanced DNS

Shopify

Workarounds for Shopify-managed domains

Shoprenter

Find your registrar and add the records there

UNAS

Find your registrar and add the records there
If your registrar isn’t listed, the wizard still shows the exact records to add and verifies them automatically — most registrars have an Add record form with the same Type / Name / Value fields.

​
When your domain shows as broken

If the email setup wizard says your DNS records no longer point to Molin, the 4 NS records for your sending subdomain were removed or changed at your DNS provider. Molin checks them once a day, and after 3 failed checks in a row your replies are sent from your shared @molin.email address for now, so customers still get an answer. To switch back to your domain:
  1. Open the custom domain step of the email setup wizard. It shows the 4 NS records to restore.
  2. Add those records back at your DNS provider, exactly as shown.
  3. Click Verify now. Once Molin finds the records, your replies are sent from your own domain again right away.