Feature releases - Molin AI

Introducing full personalization with user data - March 2025

For all shops connected via Plugins, we’re rolling out the full personalisation feature for logged in user.

If a user is logged in, the Molin knows the personal details such as name, email, location, and also order history, current items in the cart, loyalty points and coupon codes.

This way the AI can tailor its responses and product recommendations to the customer offering a fully personalized conversational shopping experience.

Watch this video: https://www.loom.com/share/6e7c9112187649e487913ba2907c4b53?sid=16b90ad4-62ee-4d03-82f8-105c7d0f24f9

Knowledge of the current page - Feb 2025

After we added full website downloads, we’re bringing you the first built in personalization feature – current page context.

Molin knows the current page of the user and can answer vague questions, such as, “Do you have this in size 9?”.

As these questions were lacking context traditionally, Molin always had to ask back and then do a search. This is changing now. See the example below:

PDF uploads + webpage scraping - Feb 2025

Today, we’re releasing Document support for all Molin chatbots. From now on, you can submit entire websites, sitemaps, single pages and PDFs to train Molin on all of your data. As soon as you add documents, Molin learns them and answers questions accordingly.

We hope this will help a lot with training your AIs and keeping them up-to-date. Furthermore, we refresh the uploaded pages every 7 days to keep the knowledge fresh.

Navigate to the Documents page and start uploading your data here!

New Shopify app with AI actions - Feb 2025

We have moved from an embedded Shopify app to a standalone application and added new AI actions. From now on, you can manage your Shopify app support via the Molin Dashboard. New AI actions:

Order statuses with tracking link
Order cancellations with automatic refunds and restocking
Human handover with live chat

Install our brand new app from the Shopify app store here.

API: Inject custom instructions to user sessions - Jan 25

Use our new API to inject specific user data or custom prompt to the AI for each user session. This way Molin’s knowledge can be tailord to the end user and the user’s current section. Read the docs here

API: Show/hide chat programatically - Jan 25

You can programmatically control when the Molin AI widget is shown or hidden on your pages. This is useful for hiding the chatbot on specific pages (e.g. checkout, terms of service), showing the widget only after certain conditions are met, managing widget visibility inside iframes. Read the docs here

Generated UI components in chat - Jan 25

The chatbot can now render UI elements, such as product cards, lists, order details, order tracking card in chat on demand. The UI elements support all the languages and can be renderred in many ways.

Optimising script load speads - Dec 24

We made the script lighter and faster. Now the chatbot loads in a few miliseconds, not slowing down the page speed of the website.

UTM parameters in AI chat links - Nov 24

When users click on links in the Molin chat, UTM parameters are automatically added to the links provided by the AI. This way you can track the activity of the AI right in your analytics tool automatically, such as Google Analytics. Read more here.

Custom Actions API - Nov 2024

We have launched the custom AI actions API to allow any kind of custom actions to work with Molin. Connect Molin to all your systems with a generalised custom AI action solution.

Team functionality - October 2024

Invite your colleagues to Molin and work in a team. Team members can have 2 roles - Admin and Agent. Admin has access to all functionality, whereas agents only get to operate the Inbox and their own Sidekick. This way the agents cannot reset the settings of the AI.

Multiple chatbots in 1 account - October 2024

Create and manage an unlimited number of chatbots in one account. Each chatbot works as a separate entity within the same team account, so each of them can be connected to any platform. For example, 1 can be connected to your Shopify shop, the other one to your Woocommerce shop all in the same account.

Modern chatbot design - September 2024

Released a brand new design for the chatbot layout to make it unique.

Changelog