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The biggest barrier to chat engagement is the empty input field. Suggested prompts solve it by showing customers exactly what they can ask. One tap and they’re in a conversation.
Find it in your dashboard under Chatbot → Design → Suggested prompts.

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Examples

  • “What are your most popular products?”
  • “Do you offer free shipping?”
  • “Help me find a gift under $50.”
  • “How do returns work?”

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Best practices

  • Use 3 to 5 prompts. More than that feels like a lot to read.
  • Think about what your customers actually want. “Find a gift” works better than “Tell me about our company”.
  • Update them for the season. Swap in holiday or sale prompts when it makes sense.
  • Keep them short so they fit on one line on mobile (under 50 characters).
Use suggested prompts together with Floating Ask AI to help more people start a chat.