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AI Assistant Terms of Use

[Insert Your Shop Name] provides an AI-powered assistant (the “Assistant”) on this website, powered by Molin AI. By using the Assistant, you agree to the terms set out below.

These Terms of Use are intended to ensure transparency, outline acceptable use, and inform you of your rights while interacting with the Assistant. Please read them carefully.

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1. Who Provides This Service?

The Assistant is operated by us, [Insert Shop Name], and powered by Molin AI, a service developed by a third-party provider.

You are interacting with an AI tool designed to answer frequently asked questions, assist with product discovery, help with order-related queries, and support your shopping experience on our site.

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2. Nature of Responses

The Assistant generates responses using artificial intelligence and automated systems. While we strive to provide accurate and helpful information, its answers:

• May not always be up-to-date, complete, or correct.
• Should not be considered professional, legal, or medical advice.
• Do not replace official customer service or human support.

For critical or unresolved questions, please contact our support team directly at [Insert Email or Contact Page Link].

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3. Acceptable Use

You agree to use the Assistant responsibly. You may not:

• Use offensive, harmful, or illegal language when interacting with the Assistant.
• Attempt to manipulate, reverse engineer, or disrupt the Assistant’s functionality.
• Use the Assistant in any way that violates applicable EU or national laws.

We reserve the right to disable the Assistant for users who misuse it.

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4. Data Protection & Privacy

We take your privacy seriously. When you use the Assistant:

• We do not collect or store personal data unless you voluntarily share it (e.g., name, email, order number).
• Any collected data is processed in line with the EU General Data Protection Regulation (GDPR).
• Usage data (like questions asked) may be stored temporarily to improve service quality, but it is not used to identify you personally.

For more details, please review our [Privacy Policy link].

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5. Age Requirements

The Assistant is not intended for children under 16 years of age, in accordance with EU data protection rules. If you are under 16, please do not use the Assistant without consent from a parent or guardian.

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6. Disclaimer of Liability

While we aim to provide helpful and accurate information, [Insert Shop Name] is not liable for:

• Any damages or losses arising from reliance on AI-generated content.
• Errors, omissions, or delays in the Assistant’s responses.
• Any consequences resulting from using the Assistant in ways that were not intended.

Use of the Assistant is at your own risk.

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7. Changes to These Terms

We may update these Terms of Use from time to time. The current version will always be available on this page, and continued use of the Assistant constitutes your acceptance of any changes.

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8. Dispute Resolution

If you have a complaint or concern related to the Assistant, please contact us first at [Insert Email Address]. We will do our best to resolve it.

If a dispute arises that we cannot resolve, EU-based consumers may also use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr