Molin AI uses cookies and local storage to provide and improve our AI-powered customer service assistant.

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Data storage mechanisms

We use the following browser data storage mechanisms:
MechanismDescription
CookiesSmall text files stored by your browser that remember information about your visit and preferences
localStorageBrowser storage that persists data locally on your device across browser sessions until manually cleared

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Modules

Molin AI is a growing platform with different websites and products:
ModuleWebsite addressDescription
Landing pagehttps://molin.ai/Our main website where visitors learn about our service and sign up
Dashboardhttps://molin.ai/appThe merchant portal where our customers manage their AI chatbot settings
Embedded widgetCustomer’s websiteThe AI chatbot widget that appears on our customers’ e-commerce websites

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Purposes

Reasons for storing data:
Purpose nameDescription
Core functionalityTo enable essential features such as user authentication and session management
AnalyticsTo understand how users interact with our website and improve user experience
ReferralsTo track referral sources and manage affiliate/referral programs

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Tools

Tools used on our website and their associated purposes:
Tool nameVendorPrivacy policyModulePurpose
Tag ManagementCloudflare, IncPrivacy policyLanding page, DashboardCore functionality
Cloudflare MonitoringCloudflare, IncPrivacy policyLanding page, DashboardCore functionality
Google AnalyticsGoogle LLCPrivacy policyLanding page, DashboardAnalytics
PostHogPostHog, IncPrivacy policyLanding page, DashboardAnalytics
RewardfulRewardful, IncPrivacy policyLanding page, DashboardReferrals

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Data stored

Item nameStorage locationExpiration timeToolModulePurposeDescription
molin_stytch_session_tokenCookie1 monthMolin AI
(first party)		DashboardCore functionalitySecure authentication session token for logged-in merchants
molin_invited_byCookie1 monthMolin AI
(first party)		Landing pageReferralsTracks referral sources and invitation codes for analytics
molin-shop-ai-widget-openlocalStoragePersistentMolin AI
(first party)		Embedded widgetCore functionalityRemembers whether the chat widget was open or closed between page visits
molin_shop_assistant_distinct_idlocalStoragePersistentMolin AI
(first party)		Embedded widgetAnalyticsUnique ID for analytics and end user behavior tracking across visits
cf_consentCookie1 yearTag Management
(third party)		Landing page, DashboardCore functionalityStores user consent preferences for Cloudflare Tag Management
_gaCookie2 yearsGoogle Analytics
(third party)		Landing page, DashboardAnalyticsGoogle Analytics tracking cookie for website analytics
_ga_*Cookie2 yearsGoogle Analytics
(third party)		Landing page, DashboardAnalyticsGoogle Analytics 4 property-specific tracking cookie
ph_*_posthogCookie+localStorage1 yearPostHog
(third party)		Landing page, DashboardAnalyticsPostHog analytics containing user distinct ID and session tracking data
rewardful_referralCookie30 daysRewardful
(third party)		Landing page, DashboardReferralsRewardful affiliate tracking cookie