Molin AI LTD. (“Molin AI”, “we”, or “our”) engages certain third-party service providers (“Subprocessors”) to support the delivery of our services. These Subprocessors may process, store, or otherwise access customer information or personal data as necessary to operate and improve the Molin AI platform. This information is provided in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR), as applicable. Unless otherwise defined here, capitalised terms have the meaning set out in our Terms of Service or in a superseding written agreement between Molin AI and the customer. Before engaging any Subprocessor, Molin AI performs due diligence to assess their privacy, information security, and data protection practices. We enter into written agreements with all Subprocessors requiring compliance with applicable data protection laws, confidentiality obligations, security controls, and international data transfer safeguards. Subprocessors are granted access to customer data only to the extent strictly necessary for them to perform their services for Molin AI. They are expressly prohibited from using customer data for any other purpose.

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Current Subprocessors

The table below identifies the Subprocessors currently engaged by Molin AI, the categories of services they provide, their registered offices, and the primary location of data processing.
CompanyRegistered OfficeCategory of ServicesData Location
Microsoft Corporation1 Microsoft Way, Redmond, WA 98052, United StatesCloud infrastructure, productivity toolsEU
OpenAI, L.L.C.3180 18th Street, San Francisco, CA, United StatesArtificial intelligence servicesUS
Anthropic PBC548 Market Street, PMB 90375, San Francisco, CA 94104, United StatesArtificial intelligence servicesUS
PostHog, Inc.2261 Market Street #4008, San Francisco, CA 94114, United StatesAnalyticsEU
Neon, Inc.209 Orange Street, City of Wilmington, County of New Castle, Delaware 19801, USDatabase infrastructureEU
Google LLC1600 Amphitheatre Parkway, Mountain View, CA, United StatesCloud infrastructure, productivity toolsEU
ClickHouse, Inc.650 Castro St., Suite 120 #92426, Mountain View, CA 94041, United StatesDatabase infrastructureEU
Retool, Inc.1550 Bryant Street, San Francisco, CA, United StatesInternal tooling platformUS
Zendesk, Inc.989 Market Street, Suite 300, San Francisco, CA 94103, United StatesCustomer support platformEU
Grafana Labs, Inc.165 Broadway, 23rd Floor, New York, NY 10006, United StatesMonitoring & visualizationUS
Cloudflare, Inc.101 Townsend Street, San Francisco, CA 94107, United StatesCloud infrastructure, CDN servicesEU

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Updates to Subprocessors

As our business and technical requirements evolve, Molin AI may add or remove Subprocessors, or engage existing Subprocessors to provide additional services. We will update this page to reflect any such changes. Customers can always view the most current list of Subprocessors here. If you would like to be notified when this page is updated, please contact us at legal@molin.ai. For any questions regarding our use of Subprocessors, you may also contact us at the same address.