What data enters the system
The following types of data are processed and stored:- Conversation data: Message text, images, and documents (document support coming soon)
- Order retrieval data: Customer IDs, names, and phone numbers required for order lookups
- Product database: Your complete product catalog
How we store data
All data is stored in secure, monitored environments with comprehensive logging. The widget uses 30-day cookies and localStorage elements in the end user’s browser for session management.Continuous aggregation
We maintain only aggregated statistics at the monthly level, such as the total number of messages in a given month. Source data is not retained unnecessarily after aggregation is complete.System and observability data
Logs and sessions
- Duration: 30 days
- Scope: IP addresses, session data, application logs
- Storage: Grafana Cloud
- Application: Uniform across all customers
Email communications
- Duration: 30 days
- Platform: Customer.io
- Application: Uniform across all customers
Database backups
- Duration: 90 days
- Process: Backups older than 90 days are automatically deleted