> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Documents

> Teach your AI from PDFs, web pages, and policy documents.

Documents let your AI answer questions that aren’t in your product catalog: shipping policies, warranty terms, sizing guides, FAQs from your old help center, anything.

<Note>Find it in your dashboard under [**AI Knowledge → Documents**](https://molin.ai/app/documents).</Note>

## What you can add

* **PDFs**: upload a PDF file (text only, images are skipped). Max 10 MB.
* **Website**: give Molin a URL and it will find and add all the sub-pages (like a blog).
* **Sitemap**: give Molin a `sitemap.xml` link and it will add every page in it.
* **Specific web pages**: paste a list of URLs you want to add.

Each document can hold up to 100,000 characters.

## How it works

1. Add a PDF or some URLs.
2. Molin reads the text. This takes a few minutes for new documents.
3. When a customer asks a question, the AI looks through your documents and uses the most relevant parts to answer.

## Best practices

* **One topic per document.** A 200-page PDF that covers ten different topics will give worse answers than ten short documents that each cover one topic.
* **Use clear titles** so you can find them later. Try "Return policy 2026" instead of "doc\_final\_v3".
* **Keep them up to date.** Old documents lead to wrong answers. Delete what no longer applies.
* **Don’t upload your full product list.** Use the product feed for that. Documents are for things like policies and guides.