> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Stock and availability

> Control whether the AI tells customers how many units are left, and let it check live stock levels directly on your Shopify store.

By default the AI only recommends products that are in stock, and it never states how many units you have. You can also let it tell customers **how many units are left** and, on Shopify, **check stock live** at the moment they ask.

Both are off by default. Contact our customer support team to switch them on for your shop.

## Where stock counts come from

| Platform                                     | Stock count                                                     |
| -------------------------------------------- | --------------------------------------------------------------- |
| [Shopify](/home/platforms/shopify)           | Units on hand per variant                                       |
| [Shoprenter](/home/platforms/shoprenter)     | Summed across your stock records                                |
| [UNAS](/home/platforms/unas)                 | Summed across your stock records, when inventory tracking is on |
| [Shoper](/home/platforms/shoper)             | Units on hand                                                   |
| [Product feeds](/home/general/product-feeds) | Only when your feed carries a numeric stock value               |

Most feed formats state only whether an item is in stock, not how many. If yours includes a number, Molin keeps it.

<Note>
  Some products have no count at all: made-to-order goods, or items where you have inventory tracking switched off. The AI treats these as available to order rather than sold out, and never quotes a
  number for them.
</Note>

## Showing counts to customers

Choose how much the AI discloses:

* **Hidden** (default): the AI says whether an item is in stock, never how many.
* **Only when low**: the AI says "only 3 left" below your threshold (5 by default), and just "in stock" above it. Good for creating urgency without publishing your inventory.
* **Exact**: the AI states the number whenever it has one.

<Warning>Anyone can chat with your widget, including your competitors. **Exact** publishes your inventory levels to whoever asks, so most shops should use **Only when low**.</Warning>

## Live stock checks on Shopify

Product data syncs on a schedule, so a count can be a few hours old. With live stock checks enabled, the AI queries Shopify directly when a customer explicitly asks whether something is still available, and answers with the figure at that moment.

The AI only does this when asked a direct availability question:

* How many are left?
* Is this still in stock?
* Has it been restocked?

It doesn't check on every product answer, so your Shopify API usage stays low.

Live checks are available on Shopify only. On other platforms the AI answers from the last sync instead.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Will the AI recommend out of stock products?">
    Not by default. Turn on **Let the AI recommend out of stock products** under [**Products → Settings**](https://molin.ai/app/products) if you still take orders for sold-out items.
  </Accordion>

  <Accordion title="Why does the AI say a number that's slightly out of date?">
    Product data syncs on a schedule that depends on your plan, so counts reflect your catalog as of the last sync. Enable live stock checks on Shopify for a real-time figure.
  </Accordion>

  <Accordion title="Can the AI change stock levels?">No. Molin only reads stock. It never writes to your inventory.</Accordion>
</AccordionGroup>