> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead collection

> Capture customer name, email, and phone mid-conversation and push them to your CRM.

When the AI can’t fully answer a question (or the customer wants a callback) Molin can ask for their contact details, save the lead, and notify you.

<Note>Find it in your dashboard under [**Chatbot → Actions → Lead collection**](https://molin.ai/app/actions).</Note>

## When the AI collects a lead

The AI asks for contact details when:

* The customer asks to speak to a human or requests a callback.
* The customer wants details about a specific order (and isn’t logged in).
* You explicitly instruct it to (e.g. "Always ask for an email before quoting custom work").

## What gets captured

* **Customer name**
* **Email or phone** (whichever the customer gave).
* **What they need help with** (their reason for getting in touch).
* **Priority**: low, normal, or urgent, based on the conversation.

The full chat is also kept and you can read it in the Inbox.

## Where leads go

* **Dashboard**: see all leads under [**Inbox**](https://molin.ai/app/inbox) by clicking the **Leads** filter.
* **Email**: Molin sends a notification to the email you set under [**Chatbot → Personality → Contact details**](https://molin.ai/app/personality).