> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram DMs

> Connect your Instagram Professional account so Molin AI can automatically respond to your Direct Messages.

export function OpenChatLink({message, autoSend = false, children}) {
  const handleClick = () => {
    window.Molin?.openChat?.({
      message,
      autoSend
    });
  };
  return <button type="button" onClick={handleClick} className="cursor-pointer text-[#601FEB] underline hover:text-[#8624FF]">
      {children}
    </button>;
}

Connect your Instagram Professional account to Molin so your AI chatbot can automatically respond to Instagram Direct Messages. Your customers get instant replies, and you can monitor all conversations from the [Inbox](https://molin.ai/app/inbox).

<Note>The Instagram integration is available on the **Startup** plan and above.</Note>

## Prerequisites

Before connecting, make sure you have:

* A **Professional** Instagram account (Business or Creator). [How to switch to a Professional account](https://help.instagram.com/502981923235522)
* A Molin AI widget on the **Startup** plan or higher

<Tip>
  You do **not** need a Facebook Page linked to your Instagram account. The Instagram integration uses Instagram Business Login, which connects directly to your Instagram Professional account.
</Tip>

## Connect your Instagram account

1. Open the [Integrations](https://molin.ai/app/integrations#instagram) page and expand the **Instagram** section
2. Click **Connect Instagram account**
3. You will be redirected to Instagram to authorize Molin AI
4. Grant the requested permissions so Molin can read and respond to your DMs
5. After authorization, you will be redirected back to the dashboard

Once connected, the Instagram section shows your linked account name with a "Connected" status.

## How it works

Once connected:

* When a customer sends you an Instagram DM, Molin AI automatically responds using the same AI and instructions that power your web widget
* All Instagram conversations appear in your [Inbox](https://molin.ai/app/inbox) alongside web chat and other channels
* If live chat is enabled, your support agents can take over Instagram conversations at any time

## Disconnect your account

1. Open the [Integrations](https://molin.ai/app/integrations#instagram) page and expand the **Instagram** section
2. Click **Disconnect**
3. Confirm the disconnection

After disconnecting, Molin will stop responding to Instagram DMs.

## Troubleshooting

### Authorization fails

* Verify your Instagram account is a **Professional** account (Business or Creator), not a Personal account
* Try logging out of Instagram in your browser, then attempt authorization again
* Clear your browser cache and cookies if the issue persists

### Messages are not being received

* Check that your account is still connected on the [Integrations](https://molin.ai/app/integrations#instagram) page
* Disconnect and reconnect your account to refresh the authorization

If you need further help, please contact us <OpenChatLink message="I need help with the Instagram integration." autoSend={true}>here</OpenChatLink>.