> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Shopify-managed email to Molin

> Set up email forwarding for a Shopify-managed custom domain so your store's support emails reach Molin AI.

If you bought your domain through Shopify (a "Shopify-managed domain"), Shopify offers a built-in email forwarding feature you can point at your Molin inbound address. No third-party provider needed.

<Warning>
  This guide only applies to **Shopify-managed domains**. If your domain is registered with a third-party (GoDaddy, Namecheap, Cloudflare, etc.), Shopify's email forwarding section doesn't appear. Set
  up forwarding at your provider instead, or transfer the domain to Shopify.
</Warning>

## Prerequisites

* A Shopify-managed domain (purchased through Shopify Domains)
* Your **Molin inbound address** from the email setup wizard (looks like `panda-pod-trick@gt010n7t.molin.email`)
* Admin access to your Shopify store

## Steps

1. From your Shopify admin, go to **Settings → Domains**
2. Click the domain you want to set up forwarding for
3. In the **Email forwarding** section, click **Add forwarding email**
4. In **Forwarding email address**, enter the first part of the address customers will use (e.g. `support`). Do not type `@` or the domain — Shopify appends them automatically
5. In **Receiving email address**, paste your **Molin inbound address** (the full `xxx@gt010n7t.molin.email` string from the wizard)
6. Click **Save**

You can repeat this for as many addresses as you want (e.g. `support@`, `help@`, `info@`). Each Shopify forwarding entry only forwards to **one** destination, so use the same Molin address for all of them.

## Test the forwarding

1. From a different email account (not the one you'd use as a destination), send a test message to the address you created (e.g. `support@yourshop.com`)
2. Open the [Inbox](https://molin.ai/app/inbox) in Molin and look for the new conversation

If nothing arrives within a few minutes, double-check that the destination matches your Molin inbound address exactly.

## How replies work

Shopify warns that replies from a forwarded email show the **forwarding** address as the sender, not your custom domain. This caveat doesn't apply when Molin is the destination — Molin sends replies through its own outbound, automatically setting the `From` to your custom domain (once connected) and `Reply-To` to your support address. Customers always see and reply to your address, never to a `molin.email` one.

## Reference

For Shopify's own documentation on this feature, see [Setting up email forwarding for a Shopify-managed custom domain](https://help.shopify.com/en/manual/domains/email-forwarding-and-hosting/email-forwarding).