> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Outlook to Molin

> Set up an Outlook or Microsoft 365 forwarding rule so customer emails reach Molin AI.

This guide covers Microsoft 365 (work / school accounts), Outlook.com, and Hotmail. The two flows are slightly different — pick the one that matches your account type.

## Prerequisites

* An Outlook.com, Hotmail, or Microsoft 365 mailbox
* Your **Molin inbound address** from the email setup wizard

## Microsoft 365 (work or school)

Microsoft 365 lets you forward at the mailbox level (admin-controlled) or per inbox rule (user-controlled). The inbox rule is faster and doesn't need admin help.

1. Open [Outlook on the web](https://outlook.office.com/) and sign in
2. Click the **Settings** gear in the top-right corner
3. Go to **Mail → Rules → Add new rule**
4. Name the rule (e.g. `Forward to Molin`)
5. Under **Add a condition**, choose **Apply to all messages**
6. Under **Add an action**, choose **Forward to** and paste your Molin inbound address
7. Tick **Stop processing more rules** to prevent conflicts with other rules
8. Click **Save**

<Tip>
  If your Microsoft 365 admin has blocked external forwarding, the rule will save but emails won't be delivered. Ask them to allow forwarding to `molin.email`, or have them set up a transport rule at
  the tenant level instead.
</Tip>

### Tenant-level forwarding (admin)

If you're a Microsoft 365 admin and want to forward at the organization level:

1. Open the [Exchange admin center](https://admin.exchange.microsoft.com/)
2. Go to **Mail flow → Rules → Add a rule → Create a new rule**
3. Set the condition to **Apply to all messages** (or restrict to a specific recipient like `support@`)
4. Set the action to **Bcc the message to** and paste your Molin inbound address
5. Save and enable the rule

Using **Bcc** instead of **Redirect** keeps the original delivery to your team's inbox untouched.

## Outlook.com / Hotmail (personal)

1. Open [outlook.com](https://outlook.com/) and sign in
2. Click the **Settings** gear in the top-right corner
3. Go to **Mail → Forwarding**
4. Toggle **Enable forwarding** on
5. Paste your Molin inbound address into **Forward my email to**
6. Tick **Keep a copy of forwarded messages** so your inbox still receives the originals
7. Click **Save**

Outlook.com may send a verification email to your Molin address. Use the email setup wizard at [molin.ai/app/channels/email](https://molin.ai/app/channels/email) to confirm it automatically.

## Troubleshooting

* **Rule saves but no emails arrive at Molin** — Microsoft 365 blocks external forwarding by default in many tenants. Confirm with your admin that forwarding to `molin.email` is allowed under the [outbound spam policy](https://learn.microsoft.com/en-us/defender-office-365/anti-spam-policies-configure).

## Reference

For Microsoft's own documentation, see [Turn on automatic forwarding in Outlook](https://support.microsoft.com/en-us/office/turn-on-automatic-forwarding-in-new-and-classic-outlook-for-windows-also-outlook-on-the-web-7f2670a1-7fff-4475-8a3c-5822d63b0c8e) for Outlook.com and the web client, [Use rules to automatically forward messages](https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911-4f96-9663-ece42816d746) for rule-based forwarding, and [Configure email forwarding](https://learn.microsoft.com/en-us/microsoft-365/admin/email/configure-email-forwarding) for Microsoft 365 admin-level forwarding.