> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward iCloud Mail to Molin

> Set up iCloud Mail forwarding so customer emails reach Molin AI.

iCloud Mail supports two ways to forward: a global "forward all messages" toggle, and a per-rule forward action you create from icloud.com. The per-rule approach is better if you only want to forward specific support emails.

## Prerequisites

* An iCloud Mail account
* Your **Molin inbound address** from the email setup wizard

## Forward all incoming mail

1. Open [icloud.com/mail](https://icloud.com/mail) and sign in
2. Click the **Settings** button at the top of the Mailboxes list, then choose **Settings** in the menu that appears
3. Select **Mail Forwarding** in the sidebar
4. Tick **Forward my email to** and paste your Molin inbound address
5. Leave **Delete messages after forwarding** **off** so your inbox keeps the originals
6. Click **Done**

## Forward only specific emails (rule-based)

If you only want to forward emails sent to your support alias, create a rule instead:

1. Open [icloud.com/mail](https://icloud.com/mail) and sign in
2. Click the **Settings** button at the top of the Mailboxes list, then choose **Settings** in the menu that appears
3. Select **Rules** in the sidebar, then **Add a Rule**
4. Under **If a message**, set the condition (for example, **is addressed to → [support@yourshop.com](mailto:support@yourshop.com)**)
5. Under **Then**, choose **Forward to** and paste your Molin inbound address
6. Click **Done**

## Verification

iCloud sends a verification email to your Molin address before forwarding starts. The email setup wizard at [molin.ai/app/channels/email](https://molin.ai/app/channels/email) surfaces it as a one-click confirmation button — use it for the fastest path. If you're setting up manually, open the verification email in the Molin [Inbox](https://molin.ai/app/inbox) and click the link inside.

## Troubleshooting

* **No emails arrive at Molin** — double-check the destination address in the iCloud settings. The part before the `@` is three lowercase words joined by dashes (for example `panda-pod-trick`).
* **Forwarding option not visible in some regions** — Apple has occasionally restricted iCloud Mail features by region. If the **Mail Forwarding** sidebar entry is missing, sign in to icloud.com on a desktop browser (the mobile web view hides it).

## Reference

For Apple's own documentation, see [Automatically forward email in Mail on iCloud.com](https://support.apple.com/guide/icloud/automatically-forward-email-mm6b1a3960/icloud).