> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Gmail to Molin

> Set up a Gmail forwarding rule so customer emails reach Molin AI.

This guide walks you through Gmail's built-in forwarding setting so a copy of every incoming email is sent to your Molin inbound address. Works for both Google Workspace and personal `@gmail.com` accounts.

<Note>
  The fastest way to set this up is the email setup wizard at [molin.ai/app/channels/email](https://molin.ai/app/channels/email), which guides you through these same steps and detects Google's
  verification email for you.
</Note>

## Prerequisites

* A Gmail or Google Workspace account
* Your **Molin inbound address** from the email setup wizard (looks like `panda-pod-trick@gt010n7t.molin.email`)

## Steps

1. Open Gmail's [forwarding settings](https://mail.google.com/mail/u/0/#settings/fwdandpop) directly, or go to **Settings → See all settings → Forwarding and POP/IMAP**
2. Click **Add a forwarding address**
3. Paste your Molin inbound address and click **Next**
4. Click **Proceed**, then **OK**. Gmail sends a verification email to your Molin address
5. Wait for Molin to receive the verification email
   * In the Molin email setup wizard, the confirmation link surfaces automatically within a few seconds
   * If you're doing this manually, ask your team to fetch the link from the inbound address (or use the wizard)
6. Click the confirmation link Gmail sent. This proves you own the destination address
7. Back in Gmail's forwarding settings, select **Forward a copy of incoming mail to** and pick your Molin address from the dropdown
8. Choose what Gmail should do with the original — we recommend **keep Gmail's copy in the Inbox** so your team still sees the email
9. Click **Save Changes** at the bottom of the page

<Tip>
  Forwarding only applies to mail that arrives *after* you save. To also process emails received earlier, create a Gmail filter with **Forward it to:** set to your Molin address and apply the filter
  to existing matching conversations.
</Tip>

## Filter by sender (optional)

If you only want to forward emails sent to a specific support alias (for example `help@yourshop.com`), use a Gmail filter instead of global forwarding:

1. Click the search bar's filter icon at the top of Gmail
2. Set **To** to your support alias and click **Create filter**
3. Tick **Forward it to:** and choose your Molin address from the dropdown
4. Click **Create filter**

## Troubleshooting

* **The verification email never arrives** — check that you pasted the Molin address correctly. The part before the `@` is three lowercase words joined by dashes (for example `panda-pod-trick`).
* **Forwarding option is greyed out in Google Workspace** — your Workspace admin may have disabled external forwarding. Ask them to allow forwarding to `molin.email`.

## Reference

For Gmail's own documentation, see [Automatically forward Gmail messages to another account](https://support.google.com/mail/answer/10957). If you use Google Workspace and forwarding is disabled in your account, your admin needs to enable it — see [Let users automatically forward their own Gmail emails](https://support.google.com/a/answer/14724207).