> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Forward your support inbox to Molin so the AI can read and reply to customer emails.

Connect your support email to Molin so the AI can read incoming customer emails, draft replies in your tone, and send them on your behalf. All email conversations show up in the [Inbox](https://molin.ai/app/inbox) alongside web chat, Messenger, and Instagram.

## How it works

Molin gives each widget a unique inbound address (for example `panda-pod-trick@gt010n7t.molin.email`). You set up a forwarding rule in your existing email provider so a copy of every incoming customer email is delivered to that address. From there, Molin:

* detects the customer, threads the conversation, and routes attachments
* generates a draft reply using the same AI and instructions that power your web widget
* sends the reply from your domain (or from `@molin.email` until you connect a custom domain)

You keep using your existing inbox. Molin acts as an additional recipient, not a replacement.

## Set up forwarding

Pick your email provider and follow the step-by-step guide.

<CardGroup cols={2}>
  <Card title="Gmail" href="/home/channels/email/forwarding/gmail">
    Google Workspace and personal Gmail accounts
  </Card>

  <Card title="Outlook" href="/home/channels/email/forwarding/outlook">
    Microsoft 365, Outlook.com, and Hotmail
  </Card>

  <Card title="iCloud Mail" href="/home/channels/email/forwarding/icloud">
    Apple iCloud and `@icloud.com` addresses
  </Card>

  <Card title="Yahoo Mail" href="/home/channels/email/forwarding/yahoo">
    Yahoo Mail (requires Yahoo Mail Plus)
  </Card>
</CardGroup>

<Tip>If your provider isn't listed, look for "forwarding" or "auto-forward" in its settings. The Molin inbound address is the only thing you need from us.</Tip>

## Platform-specific guides

If your support email is tied to your ecom platform's domain hosting (rather than to a separate mail provider), use these guides instead.

<CardGroup cols={2}>
  <Card title="Shopify" href="/home/channels/email/forwarding/shopify">
    Forward from a Shopify-managed custom domain
  </Card>

  <Card title="UNAS" href="/home/channels/email/forwarding/unas">
    Forward from an UNAS-hosted domain
  </Card>
</CardGroup>

## Send from your own domain

By default Molin sends replies from a `@molin.email` subdomain, which works immediately but shows the Molin domain to your customers. To send from your own domain (for example `support@yourshop.com`), connect a custom domain from the email setup wizard. You'll add 4 NS records at your registrar that delegate a subdomain (for example `molin.yourshop.com`) to Molin, so we manage email authentication (DKIM, SPF, MX) for you and your replies don't land in spam.

Step-by-step guides for adding the records at common registrars:

<CardGroup cols={2}>
  <Card title="Cloudflare" href="/home/channels/email/dns/cloudflare">
    Add the NS records on Cloudflare DNS
  </Card>

  <Card title="GoDaddy" href="/home/channels/email/dns/godaddy">
    Add records via the GoDaddy DNS manager
  </Card>

  <Card title="Namecheap" href="/home/channels/email/dns/namecheap">
    Add records via Namecheap Advanced DNS
  </Card>

  <Card title="Shopify" href="/home/channels/email/dns/shopify">
    Workarounds for Shopify-managed domains
  </Card>

  <Card title="Shoprenter" href="/home/channels/email/dns/shoprenter">
    Find your registrar and add the records there
  </Card>

  <Card title="UNAS" href="/home/channels/email/dns/unas">
    Find your registrar and add the records there
  </Card>
</CardGroup>

If your registrar isn't listed, the wizard still shows the exact records to add and verifies them automatically — most registrars have an **Add record** form with the same Type / Name / Value fields.