> ## Documentation Index
> Fetch the complete documentation index at: https://docs.molin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics & reports

> See how many people chat with your AI, how much time and money it saved you, and how it helps with sales.

The Analytics page shows what your chatbot has been doing over the time period you pick.

<Note>Find it in your dashboard under [**Analytics**](https://molin.ai/app/reports).</Note>

## The three tabs

### Customer support

* **Conversations**: how many chats happened.
* **Messages**: how many messages were exchanged.
* **Time saved**: how much support time the AI handled for you.
* **Money saved**: an estimate of the support cost the AI saved.
* **Order status resolutions**: how many times the AI helped a customer with their order.
* **Order cancellations**: how many cancellations went through the chat.
* **Conversation length avg.**: how long an average chat lasts.
* **Response time**: how fast the AI replies.

### Sales

* **Visitor checkouts**: how many people who chatted went on to check out.
* **Leads collected**: how many leads the AI captured.
* **Estimated revenue uplift**: an estimate of the extra revenue from chats.
* **Revenue per lead**: average value of a lead.

### Live Chat

* **Total Sessions**: how many live chats your team handled.
* **Agents**: who was on live chat.
* **CSAT**: customer satisfaction score for live chat sessions.

## How to use it

* **Pick a time range** at the top of the page.
* **Switch tabs** to look at support, sales, or live chat.
* **Check it once a week** to see if numbers are going up.